Umrah 2025: Madinah's Prophet's Mosque rolls out toll-free multilingual guidance service

The Prophet’s Mosque in Madinah unveiled a 24/7 toll-free cloud contact centre (8001111935), aimed at helping Umrah pilgrims and visitors with questions about worship rituals and guidance, all powered by a cloud-based system for faster, more reliable service. The service launch, inaugurated by Sheikh Dr. Abdulrahman Al-Sudais, underscores the Kingdom's commitment to merging tradition with innovation to deepen the spiritual experience at one of Islam’s holiest sites.

TL;DR:

• Prophet’s Mosque in Madinah introduces a toll-free cloud call service for pilgrims, offering religious guidance in multiple languages.

• Service aims to assist Umrah visitors with queries about rituals, prayer times, and mosque facilities.

• The mosque, Islam’s second holiest site, continues expanding digital initiatives to improve pilgrim experience.

What the new service offers

• Dedicated support for worship-related inquiries, answered by scholars or trained staff promptly via the unified cloud centre.

• Leveraging cloud technology, the service ensures real-time accessibility, operational resilience, and ease of management.

• A foundational step in delivering institutional excellence, aligning with Saudi Arabia’s digital transformation under Vision 2030.

The Prophet’s Mosque: A brief overview
The Prophet’s Mosque in Medina is the second holiest mosque and is revered as the burial place of Prophet Muhammad (peace be upon him). It also contains Al-Rawdah Al-Sharifah, an area considered as one of the gardens of Paradise, making it a highly sought-after place for prayer and reflection. The mosque stands as a symbolic heart of Islamic history and devotion.

The mosque offers extensive visitor services, not just spiritual, but practical, including multilingual guidance desks, smart digital screens, wheelchair access, lost-and-found, and safe child care areas. These all mirror the mosque’s historic role as both a sanctuary and a civic centre.

Why this matters
This development holds significant importance for several reasons. By enhancing spiritual accessibility, it ensures that pilgrims from around the world can receive instant, accurate guidance, which is especially crucial when performing sacred rituals in a foreign environment. It also represents the digital elevation of tradition, as the cloud call centre demonstrates how modern technology can be used to honour and support centuries-old religious legacies. Furthermore, it establishes a global service model that strengthens the mosque’s reputation not only as a spiritual beacon but also as a thoughtful, forward-looking institution deeply committed to the care and comfort of worshippers.

The launch of the cloud call centre at the Prophet’s Mosque is more than a tech upgrade, it’s a compassionate nod to the modern pilgrim’s needs. By offering spiritual guidance at the push of a button, the mosque deepens its legacy of care, ensuring that visitors find clarity, comfort, and connection on their sacred journey.

FAQ

• 1. What is the toll-free number?

8001111935 available around the clock for worship-related inquiries.

• 2. Who launched the service?

The service was inaugurated by Sheikh Dr. Abdulrahman Al-Sudais, head of the Religious Affairs administration.

• 3. What technology powers the service?

It runs on a cloud-based call centre, improving responsiveness, scalability, and operational efficiency.

• 4. What makes the Prophet’s Mosque special?

It’s the second-holiest site in Islam, containing the Prophet’s tomb and the sacred Al-Rawdah, which holds deep religious significance.

• 5. What other pilgrim services are available at the mosque?

Services include multilingual guidance, childcare facilities, accessibility support, smart navigation tools, and spiritual education platforms.